Jeff Toister 2/14/13 Jeff Toister 2/14/13 How customer service is like professional baseball Read More Jeff Toister 2/5/13 Jeff Toister 2/5/13 Applebee's customer proves the customer is always right Read More Jeff Toister 2/1/13 Jeff Toister 2/1/13 Book Review: Uncommon Service Read More Jeff Toister 1/29/13 Jeff Toister 1/29/13 Spreadsheet Jockeys are clueless about retail service Read More Jeff Toister 1/25/13 Jeff Toister 1/25/13 TPS named a 2012 Champion of Learning Read More Jeff Toister 1/23/13 Jeff Toister 1/23/13 Hire better by redefining your purple squirrel Read More Jeff Toister 1/15/13 Jeff Toister 1/15/13 The trouble with magic metrics Read More Exceeding Expectations Jeff Toister 1/12/13 Exceeding Expectations Jeff Toister 1/12/13 Find Your Lagniappe Read More Newer Posts Older Posts
Jeff Toister 2/14/13 Jeff Toister 2/14/13 How customer service is like professional baseball Read More
Jeff Toister 2/5/13 Jeff Toister 2/5/13 Applebee's customer proves the customer is always right Read More
Jeff Toister 1/29/13 Jeff Toister 1/29/13 Spreadsheet Jockeys are clueless about retail service Read More
Exceeding Expectations Jeff Toister 1/12/13 Exceeding Expectations Jeff Toister 1/12/13 Find Your Lagniappe Read More
