A strong service culture acts like a compass to point all employees in the same direction.

Benefits of a customer-focused culture:

  • Improved customer service

  • Increased employee engagement

  • Better bottom-line results

Develop Your Service Culture

How do you get employees obsessed with customer service? 

Creating a customer-focused service culture requires more than writing a clever slogan at an off-site management retreat. It’s a never-ending journey that takes hard work, dedication, and a commitment at all levels of the organization.

Toister Performance Solutions can guide you on your journey:

Want to learn more? Call Jeff Toister at 619-955-7946 or click the button below. 

Video: Leading a Customer-Centric Culture

This video is part of a short course on LinkedIn Learning. You'll need a LinkedIn Learning (or Lynda.com) subscription, but you can get a 30-day trial here.

Helpful Articles

Here are a few articles help you learn more about developing a customer-focused culture.

You can also get step-by-step advice from The Service Culture Handbook.


Keynote Presentation

One of Jeff Toister's most popular keynote presentations is The Journey to a Customer-focused Culture. Read a description here or see how you can hire Jeff for your next event.