I’m a sucker for just about any TV show that provides an inside glimpse at how companies really work. Bar Rescue on Spike is the latest show in this category. If the first episode is any indication of what’s to come, this show will be a customer service gold mine.
Bar Rescue’s premise is simple. In each episode, bar expert Jon Taffer tries to turn around a struggling bar. Taffer and his team work with the bar owner to quickly build profitability and increase customer loyalty.
Episode one featured a bar called Angels. It was run-down, the food and drinks were terrible, and the service was poor. Unfortunately, the owner and her employees had come to accept these conditions and did nothing to change or improve them.
Enter Taffer. Over the course of the episode, the fiery Taffer and his team whip the bar and its employees into shape. The owner’s biggest problem was she didn’t see the bar from her customers’ perspective. Taffer was able to change this by showing her how even simple changes can improve the customer experience. A better customer experience leads to more revenue, more referrals, and more loyalty in just about any business.
Visit the Bar Rescue website to see for yourself.