Monday Morning Extra!
I don’t typically post to my blog on Mondays, but I wanted to let you know about two terrific customer service events in San Diego this week.
There aren’t a lot of educational and networking opportunities for customer service professionals in San Diego, so it’s good fortunate to have two in one week!
CXPA San Diego Local Networking Event
The Customer Experience Professionals Association (CXPA) is coming to San Diego.
Learn the three secrets to building a customer-focused culture from yours truly. You’ll also have the opportunity to network with other local Customer Experience professionals.
- Date: Tuesday, April 8
- Time: 5:30pm -8:00pm
- Cost: $20
Customer Service Meet-up at Phone.com
This is a great opportunity to meet other customer service leaders in town. We’ll be holding roundtable discussions about our biggest customer service challenges.
You’ll also get a behind-the-scenes tour of Phone.com’s award-winning customer service operation.
- Date: Wednesday, April 9
- Time: 4:30pm - 6:30pm
- Cost: Free
ICMI’s Contact Center Expo & Conference
But wait, there's more!
This fantastic conference for contact center professionals is coming to San Diego May 6 - 9. This conference regularly draws 1,000+ participants and is full of outstanding educational and networking opportunities.
I’ll be facilitating a pre-conference workshop on High Performance Management, which means I get to share my super special speaker discount with you.
Use the code SPKR at checkout and save $200 on your conference registration!