Service Failure Interview with John Ippolito

Written By Jeff Toister

John Ippolito invited me to be a guest at the Carte Blanche San Diego Book Club a few months ago. We recorded a brief interview where I shared a few thoughts about my book, Service Failure.

  • The customer service disconnect - companies think they're doing well when they're not
  • The process of writing the book
  • How Service Failure is different from other customer service books

You can view the interview here:

Jeff Toister
Jeff Toister is passionate about helping companies improve customer service. He is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
www.servicefailurebook.com
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