Let's Get Quirky!

Building Relationships
Written By Jeff Toister

We all encounter the occasional customer who is a lot of fun to serve. Why not allow yourself to be a little quirky so you can join in on the fun?

Here are a few examples:

  • Richard from LEGO wrote this amazing letter to a boy who had lost an action figure.
  • Michael from Netflix got into character in a customer chat session.
  • Jenny from DMV.org exchanged songs on YouTube with one of her customers.

You have to pick your spots. Go quirky at the wrong time and your customer won't think you're taking the issue seriously, or worse, feel you are being unprofessional.

That said, you can make a big impression by connecting with your customer in a meaningful way.

Jeff Toister
Jeff Toister is passionate about helping companies improve customer service. He is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
www.servicefailurebook.com
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