Interview with Shep Hyken about The Convenience Revolution

NYT bestselling author and customer service expert Shep Hyken has a new book coming out October 2, just in time for Customer Service Week.

It's called The Convenience Revolution.

The book focuses on the next wave of service—making it easier for customers to do business with you. It's chock-full of case studies from top companies, both big and small. The best part is it contains practical ideas that can allow businesses of any size to out-service the competition.

Shep shares six convenience principles and invites readers to decide which principles work best for their business:

  1. Reduce Friction

  2. Self-Service

  3. Technology

  4. Subscription

  5. Delivery

  6. Access

I recently had a chance to interview Shep and discuss his new book.

Shep's always an entertaining interview, and he shared lots of great examples and ideas. You can pre-order the book now or buy it on October 2.

Shep's Special Offer

  1. Buy the book on Amazon before October 2

  2. Email your order confirmation to info [at] hyken [dot] com

  3. Shep will email you an electronic version of the book so you can start reading it immediately!