Jeff Toister 12/13/10 Jeff Toister 12/13/10 Avis update: all is well that ends well (I hope) Read More Jeff Toister 10/5/10 Jeff Toister 10/5/10 Avis experiment: Viva la Resolution (& lessons learned) I've been blogging about a customer service challenge I experienced with the Avis car rental company. The problem is now mostly resolved and I think I'm ready to share a few lessons learned. Read More Jeff Toister 9/28/10 Jeff Toister 9/28/10 Avis experiment: It's a shame about Ray Read More Jeff Toister 9/19/10 Jeff Toister 9/19/10 Avis experiment: I get contacted Read More Jeff Toister 9/15/10 Jeff Toister 9/15/10 Avis experiment: the call to customer service that goes nowhere Read More Jeff Toister 9/13/10 Jeff Toister 9/13/10 Avis Experiment: Will the survey trigger a response? Read More Jeff Toister 9/9/10 Jeff Toister 9/9/10 Live Experiment: Will Avis finally try hard enough? Read More Jeff Toister 12/3/09 Jeff Toister 12/3/09 Avis service recovery - he DID try harder (eventually) Read More
Jeff Toister 12/13/10 Jeff Toister 12/13/10 Avis update: all is well that ends well (I hope) Read More
Jeff Toister 10/5/10 Jeff Toister 10/5/10 Avis experiment: Viva la Resolution (& lessons learned) I've been blogging about a customer service challenge I experienced with the Avis car rental company. The problem is now mostly resolved and I think I'm ready to share a few lessons learned. Read More
Jeff Toister 9/15/10 Jeff Toister 9/15/10 Avis experiment: the call to customer service that goes nowhere Read More
Jeff Toister 9/13/10 Jeff Toister 9/13/10 Avis Experiment: Will the survey trigger a response? Read More
Jeff Toister 9/9/10 Jeff Toister 9/9/10 Live Experiment: Will Avis finally try hard enough? Read More
Jeff Toister 12/3/09 Jeff Toister 12/3/09 Avis service recovery - he DID try harder (eventually) Read More
