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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
Back
Customer Service Tips
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 6/29/11 Jeff Toister 6/29/11

Is there such thing as the "United Airlines Effect"?

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Jeff Toister 3/21/11 Jeff Toister 3/21/11

Another last to first customer service merger

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Jeff Toister 5/3/10 Jeff Toister 5/3/10

United Airlines will get bigger, ruder, and less efficient

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