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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 6/11/20 Jeff Toister 6/11/20

Two insights that will improve first contact resolution

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Jeff Toister 3/7/17 Jeff Toister 3/7/17

Insider Perspectives: FCR's Jeremy Watkin on Outsourced Service

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Jeff Toister 12/8/15 Jeff Toister 12/8/15

Inside Perspective: Interview With FCR's Jeremy Watkin

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Jeff Toister 5/14/13 Jeff Toister 5/14/13

Speed kills first contact resolution

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