This week's episode of Undercover Boss gives us a behind the scenes look at a call center and fulfillment operation when they follow Michael Rubin, CEO of GSI Commerce. GSI Commerce provides outsourced sales and fulfillment services for companies like the NFL. If you order a jersey from NFL.com, it's actually GSI Commerce that takes your order and ships the merchandise to you. Most of us have ordered something online, via a catalog, or through a 1-800 number, but few of us have given much thought about what it takes to get the order to you.