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Jeff Toister — The Service Culture Guide
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Books
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Customer Service Tips
Culture Assessment
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 12/4/12 Jeff Toister 12/4/12

Why the customer isn't always the top priority

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Jeff Toister 2/8/12 Jeff Toister 2/8/12

Good goals vs. Bad Goals

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Jeff Toister 10/3/11 Jeff Toister 10/3/11

Why multitasking hurts customer service

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Jeff Toister 9/20/11 Jeff Toister 9/20/11

Listening to customers is harder than you think

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Jeff Toister 5/3/11 Jeff Toister 5/3/11

How to quickly find lost time and increase productivity

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Jeff Toister 4/12/11 Jeff Toister 4/12/11

Why customer service isn't always obvious

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