Jeff Toister 9/23/21 Jeff Toister 9/23/21 How to keep customers coming back | Shep Hyken interview Read More Jeff Toister 1/15/13 Jeff Toister 1/15/13 The trouble with magic metrics Read More Jeff Toister 1/3/13 Jeff Toister 1/3/13 A service failure reveals surprising customer service trends Read More Jeff Toister 5/30/12 Jeff Toister 5/30/12 3 Ways Hotels Can Generate Loyalty on the First Visit Read More Jeff Toister 10/13/11 Jeff Toister 10/13/11 Open letter to CFOs in charge of customer service Read More Jeff Toister 5/26/09 Jeff Toister 5/26/09 T-Mobile's Ad Cost Them Money and Saved a Customer Read More
Jeff Toister 9/23/21 Jeff Toister 9/23/21 How to keep customers coming back | Shep Hyken interview Read More
Jeff Toister 1/3/13 Jeff Toister 1/3/13 A service failure reveals surprising customer service trends Read More
Jeff Toister 5/30/12 Jeff Toister 5/30/12 3 Ways Hotels Can Generate Loyalty on the First Visit Read More
Jeff Toister 10/13/11 Jeff Toister 10/13/11 Open letter to CFOs in charge of customer service Read More
Jeff Toister 5/26/09 Jeff Toister 5/26/09 T-Mobile's Ad Cost Them Money and Saved a Customer Read More
