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Jeff Toister — The Service Culture Guide
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Customer Service Tips
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 10/8/19 Jeff Toister 10/8/19

Lessons From The Overlook: Be Flexible

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Jeff Toister 12/13/16 Jeff Toister 12/13/16

The Critical Mistake to Avoid When Solving Customer Problems

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Jeff Toister 11/5/15 Jeff Toister 11/5/15

Why Obvious Solutions Sometimes Aren't So Obvious

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Jeff Toister 2/27/13 Jeff Toister 2/27/13

Two different approaches to the same problem

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Jeff Toister 11/9/11 Jeff Toister 11/9/11

Do you know the real reason your customer is angry?

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Jeff Toister 10/19/11 Jeff Toister 10/19/11

Outstanding customer service you'll never notice

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Jeff Toister 8/22/11 Jeff Toister 8/22/11

The power company reinforces the value of great service

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