Jeff Toister 5/25/17 Jeff Toister 5/25/17

Five Characteristics of a Powerful Customer Survey

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Jeff Toister 6/30/16 Jeff Toister 6/30/16

The Hidden Flaw in Your Customer Survey Program

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Jeff Toister 10/20/15 Jeff Toister 10/20/15

How Rating Your Customers Can Change Service Perceptions

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Jeff Toister 2/4/14 Jeff Toister 2/4/14

Five Ways to Capture VOC Data Without a Survey

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Jeff Toister 6/11/13 Jeff Toister 6/11/13

Connecting rapport to five star service

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Jeff Toister 5/30/13 Jeff Toister 5/30/13

Have companies defined outstanding customer service?

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Jeff Toister 5/8/13 Jeff Toister 5/8/13

Survey: Has your company defined outstanding service?

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Jeff Toister 4/30/13 Jeff Toister 4/30/13

Do surveys devalue real feedback?

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