Jeff Toister 4/29/08 Jeff Toister 4/29/08 Customers should have names, not numbers Read More Jeff Toister 4/24/08 Jeff Toister 4/24/08 Forget the averages - service happens one person at a time Read More Jeff Toister 4/14/08 Jeff Toister 4/14/08 Taking a look through the customers' eyes Read More Jeff Toister 4/8/08 Jeff Toister 4/8/08 Starbuck's listens to me (and you) with Pike Place Roast Read More Jeff Toister 3/27/08 Jeff Toister 3/27/08 When being right is really wrong Read More Jeff Toister 3/18/08 Jeff Toister 3/18/08 Minimum purchase requirements for credit cards Read More Jeff Toister 2/29/08 Jeff Toister 2/29/08 The roof, the roof, the roof has been postponed... Read More Jeff Toister 2/25/08 Jeff Toister 2/25/08 What can we learn from BusinessWeek's service champs? Read More Newer Posts Older Posts
Jeff Toister 4/24/08 Jeff Toister 4/24/08 Forget the averages - service happens one person at a time Read More
Jeff Toister 4/8/08 Jeff Toister 4/8/08 Starbuck's listens to me (and you) with Pike Place Roast Read More
Jeff Toister 2/29/08 Jeff Toister 2/29/08 The roof, the roof, the roof has been postponed... Read More
Jeff Toister 2/25/08 Jeff Toister 2/25/08 What can we learn from BusinessWeek's service champs? Read More
