Jeff Toister 12/14/09 Jeff Toister 12/14/09

Frame-up! The exciting conclusion...

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Jeff Toister 12/9/09 Jeff Toister 12/9/09

Frame-up! Service hero, villains, and not-so-innocent bystanders.

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Jeff Toister 12/3/09 Jeff Toister 12/3/09

Avis service recovery - he DID try harder (eventually)

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Jeff Toister 11/25/09 Jeff Toister 11/25/09

Old but good service concept: the Circle of Influence

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Jeff Toister 11/19/09 Jeff Toister 11/19/09

Gallup finds more reasons to micromanage

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Jeff Toister 11/16/09 Jeff Toister 11/16/09

Back from the "ID10T" brink - wrap-up of the Adobe story

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Jeff Toister 11/11/09 Jeff Toister 11/11/09

I found the 4th level of "ID10T" hell

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Jeff Toister 11/9/09 Jeff Toister 11/9/09

Not every technical support issue is an "ID10T"

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