Clients and colleagues have often asked me to recommend a customer service training video. Now, I can finally suggest my own.
The full-length course is called Customer Service Fundamentals.
It’s based in part on my Delivering Next Level Service training program that I facilitate for clients in live classes. The course also borrows heavily from concepts discussed in my book, Service Failure.
The course covers the following skills:
- Building winning relationships with customers
- Exceeding customer expectations
- Handling angry or upset customers
The course was produced by Lynda.com. If you aren’t familiar with them, they’re an online learning company that offers a fabulous library of video-based training programs.
One of the course’s strengths is its broken into short video segments. Each is generally three to five minutes long. This allows you to watch part of the course, apply some of the exercises in each segment, and then come back for more at a later time.
You can watch a sample module on the Lynda.com website or by watching the video below. This particular video covers managing customer expectations.
A subscription is required to view the entire course. If you don’t have one already, I can offer you a free 10-day trial. Click here or on the banner below.