The 5 things supervisors do to get great results

I've worked with a lot of supervisors over the past 15 years. While I know I haven't seen it all (who has?), I've seen a lot of good, bad, and even great leadership. Preparing for next week's Getting Started as a Supervisor workshop gave me an opportunity to reflect on the traits that made the great supervisors great. Here's my list. I'd be happy to see what you'd add (or subtract) from the list!
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We guarantee a 500% ROI on our supervisor training program

Toister Performance Solutions is guaranteeing a 500% Return on Investment (ROI) to participants who attend one of our Getting Started as a Supervisor public workshops this September. And yes, there is a catch, but aren’t you curious enough to learn how you can earn a 500% return with no risk?
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It's no surprise that supervisors need to inspire more commitment

The Center for Creative Leadership recently released a white paper called "The Leadership Gap: What you need, and don't have, when it comes to leadership talent." One of their most interesting (though unsurprising) findings from their research was "inspiring commitment" was the most needed skill among today's leaders.
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Many employees needlessly resisting micromanagement

A few weeks ago, I wrote an article hailing micromanagement as an often necessary and effective management style.  Micromanagement, not to be confused with micro-meddling, is a leadership style that sweats the small stuff and requires employees to demonstrate capability and earn trust before being left alone.  A good micromanager will gradually loosen the reigns as employees perform at an appropriate level, but employees can invite continued oversight by actively resisting their boss.

Many employees I've spoken to want to be left alone regardless of their performance. They yearn for the freedom to pursue their own agenda, even if it isn't their supervisor's agenda or in their organization's best interests.  I have spoken with countless people who make comments similar to the ones below:

"What my boss needs to do is..."

"I wish my boss would leave me alone so I can do it my way."

"It's not what my boss wants, but..."

Yes, there are plenty of bosses out there that don't have a clue. There are plenty of clueless employees too. My advice is "don't knock it 'til you've tried it."  In other words, get on the bus until you have proof that bus is heading nowhere. 

Booking meeting space - will service win or lose the deal?

This September, Toister Performance Solutions will be piloting a public supervisory skills workshop called Getting Started as a Supervisor. Hosting a public workshop requires me to find suitable meeting space in my three pilot locations: Los Angeles, Orange County, and San Diego. Over the next two weeks, I'll provide detailed analysis of the type of service I receive from each venue I contact.  I will highlight the winners (and losers) and describe why they won (or lost) my business. No punches will be pulled, but I also won't be playing favorites. Finally, the names of each venue will be omitted since this is an active sales process.

The Competition

The primary competitors are two major hotel chains with a large presence in all three of my target markets. I am considering a few additional venues in San Diego since that is my home market and I have a few personal contacts here.

Getting Started

I started my search on Saturday, April 18. First, I emailed a couple of my personal contacts to ask if they'd like to bid on the event. Next, I went to the websites for the two hotel chains (let's call them A & B for this post).  Each site allowed me to browse through properties in the area and submit a Request For Proposal (RFP) online. However, there were also some big differences in how they approached this.

Hotel A

Their website allowed you to enter some basic information about your event, but you had to complete a separate RFP application for each hotel. That quickly got annoying, especially since I sent the information to 9 hotels. 

Hotel B

Their website was similar in function to Hotel A's, but they first asked you for your event information and then suggested hotels that might be a good fit.  You could pull up more information about individuals properties and ultimately select which hotels received your RFP. They also had handy calculators, diagrams, and examples that were embedded into the RFP form, so you could make sure you were making the appropriate request even if you didn't have much experience planning this type of event.

Advantage: Hotel B.

Stay Tuned

Both hotels' websites told me to expect to hear from a salesperson within one business day.  I'll let you know tomorrow (Tuesday, April 21) how many properties I hear from and how well they did.