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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 12/12/12 Jeff Toister 12/12/12

Your employee's viral service failure is your fault

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Jeff Toister 8/10/10 Jeff Toister 8/10/10

How NOT to handle a difficult customer

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