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Jeff Toister — The Service Culture Guide
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Speaking
Books
Training Videos
Customer Service Tips
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
Back
Customer Service Tips
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 9/8/22 Jeff Toister 9/8/22

How appreciation can boost customer service employees

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Jeff Toister 5/2/19 Jeff Toister 5/2/19

A Customer is Yelling. What Would You Do?

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Jeff Toister 4/25/19 Jeff Toister 4/25/19

How to Get the Most Out of Training Videos

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Jeff Toister 8/2/18 Jeff Toister 8/2/18

Three Easy Ways to Prevent Angry Customers

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Jeff Toister 3/15/18 Jeff Toister 3/15/18

The Surprising Consequence of Consumer Anger

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Jeff Toister 2/1/18 Jeff Toister 2/1/18

A Hidden Reason to Be Polite to Rude Customers

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Jeff Toister 7/25/17 Jeff Toister 7/25/17

Simple Training Plan: Preventing Customer Anger

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Jeff Toister 11/8/16 Jeff Toister 11/8/16

Angry Customers Just Get Angrier When You Do This

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