Introducing My New Book: Customer Service Tip of the Week

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Thousands of customer service professionals around the world subscribe to the Customer Service Tip of the Week email. Now you can get over 52 of my favorite tips in one book!

Introducing the Customer Service Tip of the Week book. 

It's a sourcebook full of tips and reminders to help keep your skills sharp. Use it to discover new ideas or reinforce the concepts you learned in training.

Cover image of the Customer Service Tip of the Week book.

How to Use the Book

If we're honest with ourselves, there are certain aspects of our service skills that can get a little rusty if we don't work on them.

Bad habits can get formed. Other priorities get in the way of our development. Sometimes, we're all guilty of a little overconfidence.

That's where the weekly tip comes in.

It allows you to stay sharp by focusing on just one simple thing. You can rebuild your skills over the course of the week in that area and then move on to something else the following week.

The book makes finding tips easy.

  • Browse tips by category

  • Find tips by the specific issue you are trying to solve

  • Go in order, starting with #1

Special Features

The Customer Service Tip of the Week book has a few special features.

On the back cover and scattered throughout the book, you'll find quotes from frontline professionals and customer service leaders who use the tips on a regular basis.

Pages 12-13 contain a grid listing 10 service challenges and suggest tips to help solve them. These challenges are the top issues shared by weekly email subscribers.

The book is only available in paperback. I tested an e-book version and couldn't get the user experience right. After all, it's designed to be a quick reference guide that you might keep on your desk.

Obviously, an audio book was out of the question for a quick-reference type of book!

I recognize many customer service teams have limited budgets, so I managed to keep the price point low. The book retails for just $9.95 and quantity discounts can get the price down to just $6.96 per copy when you buy 25 books.

Get It Signed!

You can easily turn your book into a signed copy.

  1. Buy the book

  2. Email your mailing address to me: jeff [at] toistersolutions [dot] com

  3. I will send you an autographed bookplate

Interview with Shep Hyken about The Convenience Revolution

NYT bestselling author and customer service expert Shep Hyken has a new book coming out October 2, just in time for Customer Service Week.

It's called The Convenience Revolution.

The book focuses on the next wave of service—making it easier for customers to do business with you. It's chock-full of case studies from top companies, both big and small. The best part is it contains practical ideas that can allow businesses of any size to out-service the competition.

Shep shares six convenience principles and invites readers to decide which principles work best for their business:

  1. Reduce Friction

  2. Self-Service

  3. Technology

  4. Subscription

  5. Delivery

  6. Access

I recently had a chance to interview Shep and discuss his new book.

Shep's always an entertaining interview, and he shared lots of great examples and ideas. You can pre-order the book now or buy it on October 2.

Shep's Special Offer

  1. Buy the book on Amazon before October 2

  2. Email your order confirmation to info [at] hyken [dot] com

  3. Shep will email you an electronic version of the book so you can start reading it immediately!