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Jeff Toister — The Service Culture Guide
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Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 9/29/15 Jeff Toister 9/29/15

Why You Should Stop Being So Eager to Please

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Jeff Toister 2/13/14 Jeff Toister 2/13/14

Customer Satisfaction vs Delight: Why You Need Both

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Jeff Toister 1/15/13 Jeff Toister 1/15/13

The trouble with magic metrics

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Jeff Toister 9/27/12 Jeff Toister 9/27/12

The hidden dark side of good service

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Jeff Toister 7/31/12 Jeff Toister 7/31/12

What are we really talking about when it comes to service?

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Jeff Toister 5/16/12 Jeff Toister 5/16/12

C-Sat: So what?!

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