0
Skip to Content
Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
Back
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 10/29/19 Jeff Toister 10/29/19

Is Automation Good or Bad for Customer Experience?

Read More
Jeff Toister 10/15/19 Jeff Toister 10/15/19

The Unexpected Way to Improve Self-Service

Read More
Jeff Toister 3/27/18 Jeff Toister 3/27/18

Why Great Self-Service is Backed by Humans

Read More
Jeff Toister 1/5/17 Jeff Toister 1/5/17

How to Stop Automation From Stealing Your Job

Read More
Jeff Toister 11/17/16 Jeff Toister 11/17/16

How to Use Simple Video to Save Your Customers Headaches

Read More
Jeff Toister 4/21/16 Jeff Toister 4/21/16

The Undeniable Power of Using Experts to Get Better Service

Read More
Jeff Toister 4/14/16 Jeff Toister 4/14/16

How To Assist Customers With Self-Service Kiosks

Read More
Jeff Toister 4/7/16 Jeff Toister 4/7/16

Employees vs. Robots: Who Is Better At Service?

Read More
Older Posts

Copyright © 2026, Toister Performance Solutions, Inc. Privacy Policy