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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 11/30/17 Jeff Toister 11/30/17

Forget Happiness, This Is the Top Emotion for Customer Support

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New Report Reveals Big Challenges From IoT

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Jeff Toister 11/16/09 Jeff Toister 11/16/09

Back from the "ID10T" brink - wrap-up of the Adobe story

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Jeff Toister 11/11/09 Jeff Toister 11/11/09

I found the 4th level of "ID10T" hell

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Jeff Toister 11/9/09 Jeff Toister 11/9/09

Not every technical support issue is an "ID10T"

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