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Jeff Toister — The Service Culture Guide
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 4/25/19 Jeff Toister 4/25/19

How to Get the Most Out of Training Videos

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Jeff Toister 4/23/19 Jeff Toister 4/23/19

Why Employees Say the Wrong Thing to Customers

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Jeff Toister 4/18/19 Jeff Toister 4/18/19

Report: Why Retail Customer Service is Dropping

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Jeff Toister 4/16/19 Jeff Toister 4/16/19

How To Build Your Customer Listening Skills

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Jeff Toister 4/11/19 Jeff Toister 4/11/19

Culture Report Reveals Executives Disconnected From Reality

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Jeff Toister 4/9/19 Jeff Toister 4/9/19

Lessons Learned from Writing My First Customer Service Book

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Jeff Toister 4/4/19 Jeff Toister 4/4/19

Why Customer Service Employees Avoid Taking Ownership

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Jeff Toister 4/2/19 Jeff Toister 4/2/19

New Customer Service Book: Getting Service Right

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