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Jeff Toister — The Service Culture Guide
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 10/29/19 Jeff Toister 10/29/19

Is Automation Good or Bad for Customer Experience?

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Companies Are Fixing the Worst Part of the Customer Experience

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How to Stop Automation From Stealing Your Job

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Employees vs. Robots: Who Is Better At Service?

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Jeff Toister 10/29/15 Jeff Toister 10/29/15

Automation Fail: How @ATTCares Stumbled Into a Tweet Chat

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