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Jeff Toister — The Service Culture Guide
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Books
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Customer Service Tips
Culture Assessment
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
Back
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 12/8/22 Jeff Toister 12/8/22

My top six lessons learned from serving customers

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Jeff Toister 3/17/22 Jeff Toister 3/17/22

Why your people are the key to getting great customer feedback

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Jeff Toister 2/26/19 Jeff Toister 2/26/19

How to Grow Your Small Business with Online Reviews

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Jeff Toister 4/30/13 Jeff Toister 4/30/13

Do surveys devalue real feedback?

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Jeff Toister 8/28/12 Jeff Toister 8/28/12

How to respond to online complaints

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Jeff Toister 6/5/12 Jeff Toister 6/5/12

Closing the loop on customer feedback

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Jeff Toister 4/14/08 Jeff Toister 4/14/08

Taking a look through the customers' eyes

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Jeff Toister 4/8/08 Jeff Toister 4/8/08

Starbuck's listens to me (and you) with Pike Place Roast

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