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Jeff Toister — The Service Culture Guide
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Customer Service Tips
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
Back
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 1/5/23 Jeff Toister 1/5/23

Why you need to take responsibility for your customer service

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Jeff Toister 4/9/20 Jeff Toister 4/9/20

How do you get your employees to take ownership?

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The Best Phrases for Taking Ownership of Service Failures
Jeff Toister 7/16/19 Jeff Toister 7/16/19

The Best Phrases for Taking Ownership of Service Failures

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Jeff Toister 4/4/19 Jeff Toister 4/4/19

Why Customer Service Employees Avoid Taking Ownership

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Jeff Toister 4/19/16 Jeff Toister 4/19/16

Spot the Customer Ownership Mentality Before It's Too Late

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Jeff Toister 10/14/13 Jeff Toister 10/14/13

How to keep hot potatoes from burning your customers

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