Jeff Toister 1/16/25 Jeff Toister 1/16/25 Understanding the Iceberg Issue in Customer Service Read More Jeff Toister 12/22/22 Jeff Toister 12/22/22 Three ways to predict and avoid service failures Read More Jeff Toister 5/5/22 Jeff Toister 5/5/22 Three ways to immediately improve your customer experience Read More Jeff Toister 12/23/21 Jeff Toister 12/23/21 One overlooked customer escalation you need to improve Read More Jeff Toister 9/16/21 Jeff Toister 9/16/21 How to keep customers informed about shipping delays Read More Jeff Toister 8/5/21 Jeff Toister 8/5/21 How to win back your customer's heart with an apology Read More Jeff Toister 6/3/21 Jeff Toister 6/3/21 Lessons from the Overlook: The importance of leverage Read More Jeff Toister 7/16/20 Jeff Toister 7/16/20 Lessons From The Overlook: See the Big Picture Read More Older Posts
Jeff Toister 1/16/25 Jeff Toister 1/16/25 Understanding the Iceberg Issue in Customer Service Read More
Jeff Toister 12/22/22 Jeff Toister 12/22/22 Three ways to predict and avoid service failures Read More
Jeff Toister 5/5/22 Jeff Toister 5/5/22 Three ways to immediately improve your customer experience Read More
Jeff Toister 12/23/21 Jeff Toister 12/23/21 One overlooked customer escalation you need to improve Read More
Jeff Toister 9/16/21 Jeff Toister 9/16/21 How to keep customers informed about shipping delays Read More
Jeff Toister 8/5/21 Jeff Toister 8/5/21 How to win back your customer's heart with an apology Read More
Jeff Toister 6/3/21 Jeff Toister 6/3/21 Lessons from the Overlook: The importance of leverage Read More
