When I was in high school I worked as a retail sales associate in a clothing store. This experience taught me the importance of making the first move when helping customers.

Resist the temptation to let your personality get buried beneath the pressures of following policies, challenging customers, and demanding bosses. Instead, put your own personal stamp on the service you provide.

There are times when we all get busy, but each customer deserves our full focus and attention. "Busy" is never a valid excuse for poor service.

The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter.

Chris Zane, founder of Zane's Cycles, made his company famous for customer service by focusing on each customer's Lifetime Value.

We create a first impression every time we answer the phone, but that doesn't mean we always put our best foot forward.

Repeat customers like to be acknowledged. One way to do this is by learning their preferences and incorporating them into your service.