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Jeff Toister — The Service Culture Guide
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Tools and Worksheets
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Jeff Toister 2/16/23 Jeff Toister 2/16/23

Three ways to build better rapport with customers

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Jeff Toister 2/2/23 Jeff Toister 2/2/23

Friendliness is more important than speed for fast food chains

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Jeff Toister 5/14/19 Jeff Toister 5/14/19

How to Learn and Remember Customer Names

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Jeff Toister 9/5/17 Jeff Toister 9/5/17

Five Ways to Humanize Customer Service

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Jeff Toister 9/30/13 Jeff Toister 9/30/13

Confirmation Bias and The Power of First Impressions

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Jeff Toister 6/11/13 Jeff Toister 6/11/13

Connecting rapport to five star service

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Building Relationships Jeff Toister 1/1/13 Building Relationships Jeff Toister 1/1/13

Make sure they know your name

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