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Jeff Toister — The Service Culture Guide
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Jeff Toister — The Service Culture Guide
About
Speaking
Books
Training Videos
Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
About
Speaking
Books
Training Videos
Folder: Resources
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Customer Service Tips
Culture Assessment
Train-the-Trainer
Tools and Worksheets
Blog
Contact Jeff
Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Remember the platinum rule

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Master the art of handwritten notes

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

VIP treatment for everyone

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Make directions easy

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

After action review - how did I do that?

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Customers (not you) determine the extra mile

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Avoid assumptions

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Exceeding Expectations Jeff Toister 1/2/13 Exceeding Expectations Jeff Toister 1/2/13

Email trick: anticipate the next question

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